Privacy Policy

MTC Consultancy is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect personal information including, but not limited to:
Name, date of birth, and contact details
Passport and identity documents
Visa, citizenship, and migration history
Employment, education, and financial information
Police checks, health information, and character details
Any other information required to provide migration services

2. How We Collect Personal Information
Personal information is collected directly from you through:
Consultations (in person, phone, or video)
Forms, emails, and correspondence
Documents you provide
Authorised third parties where permitted by law

3. Why We Collect Personal Information

We collect your personal information to:
Assess eligibility for visas or citizenship
Provide migration advice and services
Prepare and lodge applications
Communicate with the Department of Home Affairs and other authorities
Meet legal, regulatory, and professional obligations
 

4. Disclosure of Personal Information
We may disclose your personal information to:
The Department of Home Affairs and other government bodies
Courts, tribunals, or regulatory authorities where required
Third-party service providers (such as translators, assessors, or interpreters) with your consent
Any other party where required or authorised by law
We do not sell or trade personal information.
 

5. Overseas Disclosure
Some personal information may be disclosed to overseas recipients where required for migration processes. Reasonable steps are taken to ensure overseas recipients comply with privacy obligations.
6. Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely in electronic and/or physical form.

 

7. Access and Correction
You may request access to, or correction of, your personal information by contacting MTC Consultancy. Requests will be handled in accordance with the Privacy Act.

 

8. Complaints
If you believe your privacy has been breached, you may contact us in writing. We will investigate and respond within a reasonable timeframe. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 

9. Retention of Information
Personal information is retained only for as long as necessary to provide services and meet legal and regulatory requirements.
 

10. Consent
By engaging MTC Consultancy’s services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.
 

11. Changes to This Policy
This Privacy Policy may be updated from time to time. The current version will always be available on our website.