Refund Policy

MTC Consultancy is committed to providing professional migration services in accordance with the Migration Act 1958, the Migration Agents Code of Conduct, and Australian Consumer Law.

 

Consultation Fees

Fees paid for consultations are non-refundable once the consultation has been delivered, whether conducted in person, by phone, or via video conference.

 

Professional Fees

Professional fees paid to MTC Consultancy are generally non-refundable, as they relate to professional time, expertise, and services provided, including advice, preparation, and lodgement of applications.

 

Services Not Yet Commenced

If you withdraw from the service before any work has commenced, MTC Consultancy may, at its discretion, provide a refund of professional fees, less any reasonable administrative costs incurred.

 

Visa Outcomes

MTC Consultancy does not guarantee the grant of any visa or application outcome. Refunds are not payable where an application is refused, withdrawn, or unsuccessful, provided services were delivered competently and in accordance with migration law and professional obligations.

 

Government and Third-Party Fees

Government application charges, skills assessments, health examinations, police checks, translation fees, and any other third-party costs are not refundable by MTC Consultancy under any circumstances.

 

Exceptional Circumstances

Refunds may be considered in exceptional circumstances at the sole discretion of MTC Consultancy and will be assessed on a case-by-case basis.

 

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. You are entitled to a remedy if services are not provided with due care and skill, or if they do not meet the guarantees set out under the ACL.

 

Transparency and Disclosure

All fees, services, and refund conditions will be clearly outlined in your Service Agreement prior to engagement, in line with the Migration Agents Code of Conduct.