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Terms & Conditions

A legal disclaimer

1. About Us

MTC Consultancy provides migration-related advice and services in accordance with the Migration Act 1958, the Migration Agents Regulations, and the Migration Agents Code of Conduct. Services are provided by a Registered Migration Agent where applicable.

 

2. Scope of Services

Our services may include, but are not limited to:

  • Migration and visa advice

  • Eligibility assessments

  • Preparation and lodgement of visa and citizenship applications

  • Assistance with supporting documentation

  • Communication with the Department of Home Affairs

The specific services provided will be agreed upon in writing before work commences.

 

3. No Guarantee of Outcome

MTC Consultancy does not guarantee the approval of any visa, citizenship, or related application. All decisions are made solely by the Department of Home Affairs or other relevant authorities.

 

4. Client Responsibilities

You agree to:

  • Provide complete, accurate, and truthful information

  • Notify us promptly of any changes to your circumstances

  • Supply requested documents within agreed timeframes

Failure to do so may affect your application and/or our ability to provide services.

 

5. Fees and Payments

All fees will be clearly disclosed before engagement. Fees are payable in accordance with the agreed payment terms. Government charges and third-party costs are separate and payable by the client.

 

6. Refunds

Refunds are governed by our Refund Policy, which forms part of these Terms and Conditions. Nothing in this agreement limits your rights under Australian Consumer Law.

 

7. Confidentiality and Privacy

All client information is handled confidentially and in accordance with applicable privacy laws. Information will only be shared where required to provide services or by law.

 

8. Communication with Authorities

Where authorised, MTC Consultancy may act as your representative and communicate directly with the Department of Home Affairs or other relevant bodies on your behalf.

 

9. Limitation of Liability

To the extent permitted by law, MTC Consultancy is not liable for outcomes resulting from:

  • Changes in migration law or policy

  • Decisions made by government authorities

  • Delays outside our control

This clause does not exclude liability that cannot be excluded under Australian Consumer Law.

 

10. Termination of Services

Either party may terminate services in writing. Fees for work already completed remain payable. Any termination will be handled in accordance with the Migration Agents Code of Conduct.

 

11. Australian Consumer Law

Our services come with guarantees under the Australian Consumer Law. You are entitled to remedies if services are not provided with due care and skill or do not meet statutory guarantees.

 

12. Governing Law

These Terms and Conditions are governed by the laws of Australia, and any disputes will be subject to the jurisdiction of Australian courts.

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